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Cancellation policy

Some items in our store may be offered as a subscription, pre-order, or "try before you buy." This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions:

  • When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.
  • Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.
  • Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
  • You can cancel or change your subscription at any time. Your order confirmation emails contain links to manage your subscription.

For more details on returns and refunds, please see our returns policy.

Pre-orders:

  • When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
  • We may collect no payment, a partial deposit, or the full order amount at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.
  • You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund.

For more details on returns and refunds, please see our returns policy.

Try Before You Buy:

  • When you purchase a "try before you buy" item, we authorize your payment method before fulfilling the order.
  • You will have a set period of time to decide if you want to keep the item. If you do not return the item within this time, we will charge your payment method for the full amount.