隱私政策

Effective date: September 9, 2026

This Privacy Policy explains how Haro Health LLC ("Haro Health," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit harohealth.com, buy or subscribe to our products, create an account, contact us, submit a form, use chat, write a review, participate in a referral or promotion, or otherwise interact with us.

Who we are

Haro Health LLC is responsible for the personal information described in this Policy.

Haro Health LLC
4880 Lower Roswell Rd., Ste. 165-202
Marietta, GA 30068 USA
Privacy: privacy@harohealth.com
Customer support: hello@harohealth.com
Phone: 404-827-8204

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information, such as your name, email address, telephone number, billing and delivery addresses, and account login details.
• Order and subscription information, such as products purchased, order history, subscription selections, returns, refunds, discounts, and customer-service records.
• Payment information. Payment card and other payment details are processed by Shopify and payment providers. Haro Health generally receives transaction details rather than complete card numbers.
• Device and activity information, such as IP address, browser and device characteristics, cookie identifiers, pages viewed, links selected, referring pages, approximate location, and interactions with our website, messages, and advertisements.
• Communications and content, such as emails, chat messages, form responses, reviews, survey responses, photographs you send for order support, and other information you choose to provide.
• Marketing and preference information, such as communication preferences, consent records, promotion participation, and inferred interests based on interactions with our store.
• Clinic and professional information submitted through our Partner With Us experience, such as clinic name, professional contact details, location, website, specialty, role, number of locations, and program interests. Please do not submit patient records or protected health information through this form.
• Information from other sources, such as Shopify, payment and delivery providers, referral partners, advertising and analytics providers, social platforms, marketplaces, fraud-prevention services, and publicly available sources.

You may browse the store without creating an account. Some information is required to complete a purchase, deliver an order, manage a subscription, or respond to a request.

How we use personal information

We use personal information to:

• provide the website, checkout, customer accounts, subscriptions, and requested services;
• process payments, fulfill and deliver orders, manage returns, and provide support;
• communicate about transactions, subscriptions, security, policy changes, and service messages;
• personalize the store and recommend relevant products or content;
• send marketing when permitted and manage communication preferences;
• operate clinic, referral, affiliate, review, survey, and promotional programs;
• measure website and campaign performance and improve our products, content, and customer experience;
• prevent fraud, abuse, security incidents, and violations of our terms;
• comply with legal, tax, accounting, product-safety, and regulatory obligations; and
• establish, exercise, or defend legal claims and protect our customers, business, and others.

Where EEA or UK law applies, we rely on one or more of these legal bases: performing a contract with you; taking steps at your request before entering a contract; complying with legal obligations; our legitimate interests in operating, securing, measuring, and improving our business; and consent where required, including for certain marketing or non-essential cookies. You may withdraw consent at any time without affecting earlier lawful processing.

How we disclose personal information

We may disclose personal information to:

• Shopify, which hosts our store, checkout, customer accounts, and ecommerce services. Shopify may process information under its own privacy terms when it provides services directly to shoppers.
• Service providers, including payment processors, fulfillment and delivery companies, cloud hosting, customer support and chat, forms, email and SMS, reviews, subscriptions, fraud prevention, security, analytics, advertising measurement, video, referral, affiliate, wholesale, and professional advisers.
• Advertising, analytics, and social partners that help measure campaigns, understand interactions, or deliver relevant advertising, subject to applicable consent and opt-out choices.
• Business and professional partners, including participating clinics, distributors, marketplaces, and referral or affiliate partners, when needed to provide a requested program or transaction.
• Government authorities and other parties when required by law or reasonably necessary to protect rights, safety, security, and the integrity of our services.
• Parties to a business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards.

We may also use and disclose aggregated or de-identified information where permitted by law. We do not attempt to re-identify information maintained in de-identified form.

Advertising, Shopify Network Intelligence, and privacy choices

We do not sell personal information for money. Some disclosures involving cookies, advertising identifiers, browsing activity, and advertising or analytics partners may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state laws.

Shopify Network Intelligence is enabled for our store. Shopify may combine information from interactions with our store with information from other Shopify merchants to provide enhanced services such as security, analytics, personalization, and advertising. Shopify's use is subject to its applicable terms and privacy disclosures.

You can opt out of covered sale, sharing, or targeted advertising through Your Privacy Choices. Where required, our Shopify privacy controls also recognize the Global Privacy Control signal sent by a supported browser or device. Your choice applies to the browser and device from which it is submitted unless applicable law or the available tool provides otherwise.

Cookies and similar technologies

We and our providers use cookies, pixels, local storage, software development kits, and similar technologies for essential store functions, preferences, analytics, security, campaign measurement, and advertising. In regions where consent is required, non-essential technologies are controlled through the cookie banner. You can use the banner or your browser settings to manage cookies. Blocking essential technologies may prevent parts of the store from working correctly.

Communications

You may unsubscribe from marketing emails through the link in each message. You may opt out of marketing text messages by replying STOP. We may continue to send non-promotional messages about orders, accounts, subscriptions, safety, or customer service. Contact privacy@harohealth.com if you need help with a communication preference.

Retention

We keep personal information only as long as reasonably necessary for the purposes described above, including to provide services, maintain business and transaction records, meet legal, tax, accounting, product-safety, and warranty obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information, the relationship, legal requirements, and operational need. We may retain aggregated or de-identified information where permitted by law.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system or transmission method is completely secure, and we cannot guarantee absolute security.

International processing

Haro Health is based in the United States, and personal information may be processed in the United States and other countries where Shopify and our providers operate. Those countries may have different data-protection laws. Applicable providers describe their international-transfer practices and safeguards in their own terms and privacy notices. Contact privacy@harohealth.com to request more information about the processing relevant to your interaction with us.

Your privacy rights

Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of personal information; obtain a portable copy; restrict or object to processing; withdraw consent; and opt out of sale, sharing, targeted advertising, or certain profiling. You may also have the right to appeal a decision on a request and to use an authorized agent.

Submit requests to privacy@harohealth.com, call 404-827-8204, or use Your Privacy Choices for applicable advertising choices. We may verify your identity and authority before completing a request. If we deny an appealable request, reply to our decision and state that you wish to appeal. We will not discriminate against you for exercising applicable privacy rights.

California residents may also request information under California's Shine the Light law about certain disclosures for third-party direct marketing. Send a request titled "California Privacy Information Request" to privacy@harohealth.com and include information reasonably needed to confirm the request.

If you are in the EEA or UK, you may complain to the data-protection authority where you live or work. You also have the right to object to direct marketing at any time. Haro Health does not make decisions based solely on automated processing that produce legal or similarly significant effects on you.

Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13, or knowingly sell or share the personal information of consumers under 16 for targeted advertising. If you believe a child provided personal information, contact privacy@harohealth.com.

Third-party services

Our website may link to services operated by other organizations. Their privacy practices are governed by their own notices. Purchases made through Amazon, Walmart, clinics, or other sellers are also subject to those sellers' privacy practices.

Changes to this Policy

We may update this Policy to reflect changes in our practices, technology, legal requirements, or services. We will post the updated version and effective date and provide additional notice when required.

Contact us

For privacy questions or requests, email privacy@harohealth.com, call 404-827-8204, or write to:

Haro Health LLC
4880 Lower Roswell Rd., Ste. 165-202
Marietta, GA 30068 USA